If you have an existing subscription through the App Store (iPhone/iPad), here are the steps to restore your purchase (in case of a payment processing delay or other issue):
- Go to the Account screen (top right corner) and choose Upgrade.
- Scroll down and choose Restore purchases to re-connect your JetSign account with your existing subscription.
- Go back to the Account screen to confirm that you're on the Personal, Business, or Team Plan.
If you're still experiencing issues after completing the steps above, please reach out to us at help@jetsign.com.